Microsoft Dynamics 365 Fundamentals (CRM)
MB-910 Certification Course
Master the fundamentals of Microsoft Dynamics 365 customer engagement capabilities in this comprehensive one-day intensive course. Learn how to unify customer profiles, manage sales lifecycles, handle customer support cases, and schedule field service work orders. Perfect for business owners and professionals seeking to understand Dynamics 365 customer engagement solutions.
Course Schedule
- Duration: 1 intensive day
- Format: One full-day session (8 hours)
- Total Hours: 8 hours of instruction
- Language: Taught in English
- Class Size: Maximum 8 students
- Minimum: 8 students required to start
- Includes: Hands-on labs and certification preparation
What You'll Learn
- Dynamics 365 Customer Insights apps
- Unifying customer profiles and personalized journeys
- Dynamics 365 Sales and complete sales order lifecycle
- Dynamics 365 Customer Service case management
- Dynamics 365 Field Service work order scheduling
- Microsoft 365 Copilot integration and assistance
- Core capabilities of customer engagement apps
- Customer engagement solution fundamentals
Additional Support
- Optional 1-on-1 Session: 30-minute individual consultation with the instructor after course completion
- Certification Prep: Practice assessments and exam strategies
- Career Guidance: Discuss next steps in your Dynamics 365 journey
- No Extra Cost: Included with your course enrollment
Certification Path
Prepare for the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification with comprehensive coverage of all exam objectives and hands-on practice.
Learn more about the official certificationJoin the Waitlist
Get notified when registration opens for the next cohort.
📅 Scheduling: Once 8 people have signed up, I will contact everyone to schedule the class date and time.
💳 Payment: $199 USD payment will be due before the class starts.
Questions or request to be removed from the waitlist? Email us at questions@poer.dev
Contact Me
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