Microsoft Dynamics 365 Customer Service
MB-230 Certification Course
Master Microsoft Dynamics 365 Customer Service with hands-on training designed for functional consultants. Learn to create cases, manage queues, and resolve customer issues efficiently using automated tools and data analysis. Perfect for busy professionals who want to advance their customer service capabilities and earn Microsoft certification.
Course Schedule
- Duration: 4 weeks
- Format: One 4-hour session per week
- Total Hours: 16 hours of instruction
- Language: Taught in English
- Class Size: Maximum 8 students
- Minimum: 8 students required to start
- Between Classes: Self-paced hands-on labs
What You'll Learn
- Creating and managing customer service cases
- Automatic case creation and queue management
- Customer interaction and case resolution
- Data analysis for improved case handling
- Solution configuration and applications
- Out-of-the-box capabilities and integrations
- Codeless extensibility features
Additional Support
- Optional 1-on-1 Session: 30-minute individual consultation with the instructor after course completion
- Personalized Q&A: Get answers to your specific questions
- Career Guidance: Discuss next steps in your Dynamics 365 journey
- No Extra Cost: Included with your course enrollment
Certification Path
Prepare for the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification with hands-on labs and real-world scenarios.
Learn more about the official courseJoin the Waitlist
Get notified when registration opens for the next cohort.
📅 Scheduling: Once 8 people have signed up, I will contact everyone to schedule the class dates and times.
💳 Payment: $499 USD payment will be due before the class starts.
Questions or request to be removed from the waitlist? Email us at questions@poer.dev
Contact Me
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